Frequently Asked Questions

Have a question? We have got you covered. Browse through our most commonly asked questions below. If you still need help, feel free to reach out to our support team at contact@sortedghar.shop.

1. How long does shipping take?

Shipping times vary depending on your location. Generally, orders are delivered within 3 to 5 business days for metro cities and 5 to 15 business days for other areas. Please note that these are estimated timelines and may vary due to factors outside our control such as courier delays or public holidays.

2. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number on the courier partner’s website to check the real-time status of your delivery. If you have not received tracking details within1 to 2 business days of placing your order, please contact us at contact@sortedghar.shop.

3. Can I cancel my order?

You may request an order cancellation before it has been dispatched. To cancel, please contact us as soon as possible at contact@sortedghar.shop with your order number. Once an order has been shipped, it cannot be cancelled. In such cases, you may initiate a return after receiving the product, subject to our Return & Refund Policy.

4. What payment methods are accepted?

We accept a variety of payment methods including:

  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Credit and Debit Cards (Visa, Mastercard, RuPay)
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (COD) — available on select orders and pin codes

All online payments are processed through secure, encrypted payment gateways.

5. Can I return a product?

Yes, we accept returns on eligible products within 7 days of delivery, provided the item is unused, in its original packaging and accompanied by proof of purchase. Certain items may not be eligible for return. Please refer to our Return & Refund Policy for full details.

6. How do refunds work?

Once we receive and inspect your returned item, we will process your refund to the original payment method within 3 to 7 business days. For Cash on Delivery orders, refunds are issued via bank transfer. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider. Please see our Return & Refund Policy for more details.

7. Do you deliver across India?

Yes, we deliver to most pin codes across India. If your pin code is not serviceable at the time of checkout, you will be notified before completing your order. We are continuously working to expand our delivery reach.

8. How do I contact customer support?

You can reach our customer support team by emailing us at contact@sortedghar.shop. We aim to respond to all queries within 3 business days. Please include your order number in your message for faster assistance.

9. Are products quality checked?

Yes. At SortedGhar.shop, every product is carefully selected before being listed on our store. We evaluate products for their quality, durability and practical value. While we take every precaution to ensure you receive your order in good condition, if you receive a damaged or defective item, please contact us immediately and we will make it right.

10. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) is available on select orders and pin codes. You will be able to see if COD is available for your location at the time of checkout. Please note that COD availability may vary and is subject to change.

11. Can I change my delivery address?

If you need to change your delivery address, please contact us at contact@sortedghar.shop as soon as possible after placing your order. We will do our best to update the address before the order is dispatched. Once an order has been shipped, we are unable to change the delivery address.

12. How do I know if an item is in stock?

If a product is listed on our website and available to add to your cart, it is currently in stock. If a product is out of stock, it will be marked accordingly on the product page. You can also reach out to us at contact@sortedghar.shop to enquire about the availability of a specific product or to be notified when it is back in stock.

Still have a question? Write to us at contact@sortedghar.shop and we will be happy to help.