Privacy Policy

At SortedGhar.shop, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or place an order with us. By using our website, you agree to the practices described in this policy.

This policy applies to all information collected through our website sortedghar.shop and any related communications such as email or SMS.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website. This may include:

  • Personal identification information: Name, email address, phone number and delivery address provided when you create an account or place an order
  • Payment information: Billing details entered at checkout (we do not store full card details — see Payment Security below)
  • Order information: Details of products you have purchased or browsed
  • Device and usage information: IP address, browser type, pages visited, time spent on pages and referring URLs, collected automatically via cookies and similar technologies
  • Communications: Messages or queries you send to our support team

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including sending order confirmations and shipping updates
  • Communicate with you about your account, orders or support queries
  • Improve our website, product offerings and customer experience
  • Send you promotional emails or offers, if you have opted in (you can unsubscribe at any time)
  • Detect and prevent fraud or unauthorised activity
  • Comply with applicable legal obligations

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us:

  • Remember items in your shopping cart
  • Understand how visitors use our website
  • Deliver relevant content and advertisements
  • Analyse website traffic and performance

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies.

Payment Security

SortedGhar.shop takes payment security seriously. All transactions on our website are processed through secure, encrypted payment gateways. We do not store your full credit or debit card details on our servers. Payment information is handled directly by our payment service providers, who comply with applicable security standards (such as PCI-DSS).

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These include:

  • Logistics and courier partners — to deliver your orders
  • Payment gateways — to process transactions securely
  • Email and SMS service providers — to send order updates and communications
  • Analytics providers — to help us understand website usage (e.g. Google Analytics)

These third parties are only given access to the information necessary to perform their specific functions and are not permitted to use your data for any other purpose. We do not sell or rent your personal information to any third party.

Our website is built on Shopify. You can read Shopify’s privacy policy at shopify.com/legal/privacy.

Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal and operational requirements
  • Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
  • Raise a concern if you believe your data has been misused

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting or reporting requirements. When your data is no longer needed, we will securely delete or anonymise it.

Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

SortedGhar.shop
Email: contact@sortedghar.shop