Return & Refund Policy

At SortedGhar.shop, we want you to be completely satisfied with your purchase. If something is not right, we are here to help. Please read our return and refund policy carefully before raising a request.

Return Eligibility

We accept returns under the following conditions:

  • The item is unused, unwashed and in its original condition
  • The item is in its original packaging with all tags and accessories intact
  • The return request is raised within the return period mentioned below
  • A valid proof of purchase (order number or invoice) is provided

Return Period

You may raise a return request within 7 days of receiving your order. Requests raised after this period will not be accepted, except in cases of damaged or defective products.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, washed or altered
  • Items returned without original packaging or missing accessories
  • Items purchased during clearance or final sale promotions (unless defective)
  • Items damaged due to misuse, negligence or improper handling by the customer

Damaged or Defective Products

If you receive a product that is damaged, defective or incorrect, please contact us within 2 days of delivery at contact@sortedghar.shop. Please include:

  • Your order number
  • A clear photograph or video of the damaged or defective item
  • A brief description of the issue

We will review your request and offer a replacement, exchange or full refund as appropriate, at no additional cost to you.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note:

  • Refunds are not issued for items that do not meet our return eligibility criteria
  • Original shipping charges are non-refundable unless the return is due to our error or a defective product
  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item

Refund Timeline

Approved refunds will be processed within 3 to 7 business days of receiving the returned item. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider:

  • UPI / Wallets: 1 to 5 business days
  • Credit / Debit Card: 2 to 7 business days
  • Net Banking: 2 to 7 business days
  • Cash on Delivery orders: Refunds will be processed via bank transfer. Please share your bank details when raising the request.

Exchange Policy

We offer exchanges for eligible items subject to product availability. If you would like to exchange a product, please contact us at contact@sortedghar.shop within 7 days of receiving your order. Exchanges are processed once the original item is received and inspected by our team.

How to Raise a Return or Refund Request

  1. Email us at contact@sortedghar.shop with your order number and reason for return
  2. Attach photographs of the product if it is damaged or defective
  3. Our team will respond within 3 business days with further instructions
  4. Pack the item securely and ship it to the address provided by our support team

Contact Support

If you have any questions about our return or refund policy, please reach out to us at contact@sortedghar.shop. We are committed to resolving your concerns fairly and promptly.